FAQs
Rewards Program
Can I use a coupon code and my Bright Buxs together to pay for an order?
Can I use a coupon code and my Bright Buxs together to pay for an order?
No, coupon codes can not be combined with any other offer or discount, including Bright Buxs
I placed an order how do I see my Bright Buxs Balance?
I placed an order how do I see my Bright Buxs Balance?
You will need to create an account and be logged in to access your Account Profile. On your Account profile page you will see your balance.
How do I redeem my Bright Buxs?
How do I redeem my Bright Buxs?
You will need to have a miniumum of 200 Bright Bucks to redeem them. While on the checkout page under the Payment methods you will see an option to use your Bright Buxs. Using Bright Bucks is like using cash to pay for an order.
Do Bright Bucks Expire?
Do Bright Bucks Expire?
Bright Bucks expire after 12 months of no activity. To keep your current tier, you'll need to spend the amount shown below each year otherwise you may be moved to a lower tier.
Ordering
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.
How long will it take to receive my order?
How long will it take to receive my order?
Orders typically ship next business day. Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout). Please note orders are not shipped on weekends.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
